On May 19, at an announcement meeting for Public Administration Reform Index PAR Index and Satisfaction Index of Public Administration Services (SIPAS) 2019, Quang Ninh was in the first rank. The result affirms efforts of Quang Ninh’s authorities at all levels in administrative reform, thereby enhancing locals and enterprises’ trust in the government’s leadership, managementand performance.
Quang Ninh defines administrative reform as one of 3 major breakthroughs in its strategy of socio-economic development. In 2012, the province started implementing E-government construction project. This is the only model approved by the Prime Minister for piloting. To date, there have been 1,400 administrative procedures have been introduced into Quang Ninh Public Service Administration Center.
The model saves 40-60% of time on average in comparison to Central Government’s regulations. The rate of dossiers returned on time and ahead of time reaches 99.9%.
In the first quarter of 2020, despite Covid-19 influence, especially in the period of imposing nation-wide social distancing, administrative system in Quang Ninh still effectively worked. Quang Ninh Public Service Administration Center alone received and dealt with more than 13,800 dossiers, including 4,800 online documents. The rate of dossiers dealt with on time and ahead of time reached 99.9%. The center also answered nearly 1,700 calls via hotline 1900558826, sent more than 36,000 automatic free messages to inform local people and enterprises about their dossiers’ status, received and returned more than 1,200 dossiers via postal service, updated over 2,800 dossiers with digital signatures at website http://dichvucong.quangninh.gov.vn
With the motto “Local people and enterprises’ satisfaction measures efficiency of work”, Quang Ninh Provincial People’s Committee approvedSatisfaction Index of Public Administration Services (SIPAS) project for the period of 2018-2020. Accordingly, a survey is conducted every year with 5 categories, namely accessibility to public administrative services at state-owned agencies; administrative procedures; public servants who directly receive and deal with administrative procedures; results of public administrative service; and receive and resolve local people and enterprises’ comments, feedbacks and recommendations. The survey is carried out via handouts, post boxes, at website dichvucong.quangninh.gov.vn and recently piloted via an app on smartphones.
The achievement is a motivation for Quang Ninh to gain better results in the future, not only in PAR INDEX, SIPAS, ICT Index, PAPI, PCI… but also in socio-economic development to promote Quang Ninh’s growth.
Translated by Quynh Trang
