First Vietnamese carrier receives 5-star rating at APEX awards

Vietnam Airlines has become the first Vietnamese carrier to be recognized as a 5-star global airline at the Airline Passenger Experience Association (APEX) awards based on passenger feedback.

It was one of 20 global carriers to be honored with such title at a ceremony held last week in Long Beach, California, along with Japan's All Nippon Airways, the U.K.'s Virgin Atlantic, Germany's Lufthansa and South Korea's Korean Air.

Nearly one million flights were rated by passengers across more than 600 airlines from around the world using a scale covering seat comfort, in-flight service, food and beverages, entertainment system and Wi-Fi service.

Launched by air travel researchers APEX, the awards were based on third-party passenger reviews undertaken in partnership with TripIt.

Last August, Vietnam Airlines has become the only Vietnamese representative to break into a global ranking of 10 best carriers in the world thanks to seat comfort and quality of staff service by U.S. luggage storage company Bounce.

It leads the Vietnamese aviation market in terms of passengers with 18 million in 2022.